Privacy Policy

1. Information we collect

Depending on the features you use, PartMo may collect or process:

• Account information: name, email address, authentication details, and account identifiers. Password authentication is handled by Supabase; PartMo does not store readable copies of passwords.
• Profile and contact information: phone number, profile photo, user role, and information you choose to add to your profile.
• Vehicle and garage information: vehicle details and optional vehicle photos that you provide.
• Delivery information: recipient name, phone number, delivery address, and related delivery instructions.
• Shopping and transaction information: wishlist items, cart contents, products ordered, quantities, order value, order status, payment method, payment confirmation or transaction identifier, and order history.
• Photos and files: images you choose through the device photo picker, such as profile, vehicle, or product images. PartMo does not access photos unless you select them.
• Technical and security information: limited device, browser, IP-address, authentication, and diagnostic information that may be processed by our infrastructure and service providers to operate, secure, and troubleshoot the service.
• Communications: information contained in support emails, WhatsApp messages, deletion requests, or other communications you send to us.

2. How we use information

We use information to:

• Create, authenticate, secure, and manage user accounts.
• Display products, saved items, profiles, vehicles, addresses, and order history.
• Process orders, payments, delivery, refunds, and customer-support requests.
• Send account, order, security, and service communications.
• Prevent fraud, misuse, unauthorized access, and other security incidents.
• Maintain, diagnose, and improve the reliability and functionality of PartMo.
• Comply with applicable tax, accounting, consumer-protection, and legal obligations.

3. Payments

Payments are processed by Razorpay. Payment credentials such as complete card, bank-account, or UPI credentials are entered into and processed by Razorpay, not stored by PartMo. PartMo may receive limited payment information such as payment status, method, amount, and a transaction or payment identifier to confirm and support an order. Razorpay processes information under its own privacy terms.

4. When information is shared

We do not sell personal information. We may disclose information only as needed to:

• Supabase: cloud database, authentication, file storage, and related backend infrastructure.
• Razorpay: payment initiation, processing, fraud prevention, and confirmation.
• Delivery and operational providers: only the order and contact details necessary to fulfil a purchase.
• Authorities or professional advisers: when reasonably necessary to comply with law, protect users, prevent fraud, enforce agreements, or establish and defend legal claims.

5. Device access and permissions

The Android application uses internet access to communicate with PartMo and its service providers. When you choose to upload an image, PartMo uses the platform photo picker or equivalent user-selected file mechanism. Selecting and uploading an image is optional. PartMo does not request continuous location, contacts, call-log, or SMS access.

6. Data security

We use reasonable technical and organisational safeguards designed to protect information, including encrypted network connections, authentication controls, access restrictions, and security features provided by our infrastructure partners. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

7. Retention

We retain account and profile information while an account remains active and as needed to provide the service. When an account-deletion request is completed, associated personal information is deleted or anonymised unless limited information must be retained for a legitimate reason such as completing an active order, resolving disputes, preventing fraud, or meeting tax, accounting, and other legal obligations. Any retained information is limited to the purpose requiring retention and removed or anonymised when that purpose expires.

9. Your choices and rights

You may review or update certain profile information within PartMo. You may also contact us to request access, correction, deletion, or information about the handling of your personal data. Applicable rights may vary based on your location. We will respond in accordance with applicable law and may need to verify your identity.

10. Children's privacy

PartMo is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so that we can investigate and delete it where appropriate.

11. International processing

Our service providers may process information in countries other than the country where you live. Where applicable, we rely on appropriate safeguards and provider commitments for such processing.

12. Changes to this policy

We may update this Privacy Policy when PartMo, our data practices, or applicable requirements change. The latest version will be posted on this page with a revised effective date. Material changes may also be communicated within the app or through another appropriate channel.

13. Contact us

For privacy questions, requests, or complaints, contact:

PartMo / Precision Automotives
Email: precisiong@gmail.com
Phone/WhatsApp: +91 90109 07444